In our fast-paced age, one of the most important problems that often arise in the work environment is the lack of communication skills. How many times have we been disappointed by call center employees or business representatives who were unable to provide comprehensive information over the phone!
This professional shortcoming will create a negative impression of your business and lead to loss of clients and income.
Speak clearly, without “choking” words and without rushing. The caller does not see you and cannot follow your facial expressions, as is the case with eye contact.
Do not raise your voice. Only a normal tone can keep the stress level during communication at a minimum. Loud conversation irritates the interlocutor and creates unnecessary tension.
Do not drink, eat or chew gum during a conversation – this is rude and unprofessional. The person on the other end of the phone line does not want to listen to you chewing or swallowing.